Returns & Exchanges
At Neighbor, we want you to feel at home with every purchase, which is why we offer a 30-day return window for all furniture and decor items in their original condition. If your new piece isn't the perfect fit, we are here to help you find a solution or provide a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully disassemble your furniture if necessary and place all items back into their original packaging to ensure safe transit back to our warehouse.
Schedule a Pickup
Affix the prepaid shipping label provided via email and schedule a complimentary carrier pickup or drop off the package at a designated shipping location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing